Innovation & Technology Department
Logon To ClassLink LaunchPad
Teacher and Staff Technology Guide - Your information source for all things Technology
Password Reset Assistance
ClassLink - Select "Help, I forgot my password" (Requires prior setup of profile)
Call the IT Helpdesk (153-6411) - Staff must have badge available to verify their identity
Scanning to Email and Google Drive - Instructions for scanning to email or Google Drive from copiers.
Getting Help with Technology
The IT team is ready to assist with your technology needs between the hours of 7:00 AM - 5:00 PM Monday - Friday.
LOG A TICKET IN Service-Now
Your username is your Schenectady Email address (abcd@schenectadyschools.org) and your password is the same as your network logon.
Service-Now Video Instructions
IMPORTANT: When entering a new service-now ticket, please provide contact information in the "More Information" field so technicians can contact you with questions.
IT Helpdesk - For assistance with critical and urgent issues users may call the IT helpdesk at:
extension 153-6411
IT Helpdesk Speed Dial button on left of Phone Screen
518-881-2411 from an external line
Calls to the helpdesk will require a follow up Service-Now ticket for tracking purposes.
Cisco Phone Information & Support
VoIP Phone email support: voipgroup@neric.org
VoIP Phone support - Extension 109-2352
Google Takeout - Instructions for Backing up and/or take your Google data with you